My (now open) letter:
I have a 2000 Toyota Corolla. I have only ever owned a Corolla, and was going to be perfectly happy only ever owning a Corolla–or a Toyota product of some kind.
However, the outside door handles on my car seem perilously fragile. First the passenger side door handle broke off–while my husband was opening the door. While I think he is quite studly, he certainly isn’t Superman, and he does know his own strength. Getting it fixed was quite expensive–around $200. Then, last week, when I was getting into my car, I went to open the door and the driver’s side door handle broke off. (This, by the way, makes getting into the car quite tricky!) I really, really hate to spend another $200 to fix a door handle that broke in normal use.
I am now a little wary of buying another Toyota. If the door handles are made so poorly, what else about the structure of the car is not adequate? I have a year old son, and safety is of top priority with me–and if I can’t rely on a door handle to last the lifetime of a car… how can I rely on any of the car’s parts?
I would like some advice and reassurance. I don’t want to pay for this door handle to be fixed. My car isn’t under warranty anymore (I did buy it Certified Used, but the time limit has since expired.), but I think that this is a reasonable request.
I would appreciate some feedback from Toyota on the matter.
Thank you so much!